Returns & Exchanges
At Al-Fatah, we are committed to your satisfaction and offer a seamless return process for items that do not meet your expectations. Customers can return or exchange eligible products within 7 days of delivery, provided they are in original packaging and unused condition.
Initiate Request
Contact our customer support team via email or phone with your order number and reason for return to receive a Return Authorization.
Pack the Item
Securely place the item in its original packaging, including all tags, manuals, and accessories that were included at the time of delivery.
Shipping and Drop-off
Ship the package back to our central warehouse using a trackable courier service or drop it off at any designated Al-Fatah retail outlet.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing