Frequently Asked Questions
Everything you need to know about shopping at Al-Fatah
What are the standard delivery times for my order?
We typically process and dispatch orders within 24-48 hours. Depending on your location, you can expect delivery within 3 to 5 business days.
Which payment methods do you accept?
Al-Fatah accepts a variety of payment options including Cash on Delivery (COD), Credit/Debit cards (Visa and Mastercard), and popular digital bank transfers.
What is your return and exchange policy?
You can return or exchange any unused item within 7 days of delivery, provided it is in its original packaging with all tags intact. Some perishable goods may be excluded.
How can I track the status of my shipment?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on our logistics partner's website to monitor your package in real-time.
Are the products sold on Al-Fatah authentic?
Yes, we take pride in sourcing only 100% genuine and high-quality products directly from authorized distributors and reputable brands.
Does Al-Fatah offer international shipping?
Currently, we only provide shipping services within the country. We are working on expanding our logistics to support international orders in the near future.